eSIM Frequently Asked Questions

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Understanding these FAQs can help you effectively manage and use SIM365 technology on your compatible devices. If you have any specific issues or questions, contacting your carrier is often the best course of action.

SIM365 (embedded SIM) is a digital SIM that allows you to activate a cellular plan from a carrier without using a physical SIM card. It is embedded in the device and can be programmed remotely.

SIM365 support is available in many modern devices, including:

  • iPhones: iPhone XS, XS Max, XR, and later models.
  • Android Phones: Google Pixel 3 and later, Samsung Galaxy S20 and later, and some Huawei, Motorola, and other models.
  • Wearables: Apple Watch Series 3 and later (Cellular models), Samsung Galaxy Watch.

You can check your device's compatibility on the manufacturer's website, or in the device's settings under Network or Cellular options.

Yes, many devices allow you to store multiple eSIMS profiles, but usually, only one can be active at a time. Switching between profiles can be done in the device settings.

  • iPhone: Go to Settings > Cellular > Add Cellular Plan, then scan the QR code or enter the activation code.
  • Android: Go to Settings > Network & Internet > Mobile Network > Add carrier, then scan the QR code or enter the activation code.
  • Wearables: Use the companion app on your smartphone to add a mobile plan.

Yes, many devices support dual SIM functionality, allowing you to use both a physical SIM and an SIM365 simultaneously.

Yes, SIM365 can be used internationally

You can switch between different SIM365 profiles in your device's settings under Cellular or Network options. Simply select the SIM365 profile you want to activate.

Resetting your device might erase the SIM365 profile. You may need to reconfigure it using the QR code or activation code provided by your carrier.

Yes, but the process varies by carrier. You typically need to deactivate the SIM365 on the old device and activate it on the new one using a QR code or activation code.

Functionally, there is no difference between an SIM365 and a physical SIM. Both provide access to the same cellular services.

SIM365 technology is generally secure. However, like any digital service, it's important to safeguard your activation codes and be cautious of phishing scams.

If your SIM365 is not working, try the following steps:

  • Ensure your device is compatible with SIM365.
  • Update your device to the latest software version.
  • Restart your device.
  • Contact US for further assistance.

Yes, SIM365 plans are useful for tablets, secondary lines, or when traveling.

Using an SIM365 should not significantly affect battery life differently than using a physical SIM. The impact on battery life is more dependent on network usage and device settings.

Yes, you can use an SIM365 for one line (e.g., business) and a physical SIM for another (e.g., personal), allowing you to manage two lines on the same device.

Yes, you can top-up your SIM365 via our website or through the App.

If you cannot find the code, please contact our 24/7 customer support team at SUPPORT@SIM365.com. We will resend you the code through email.

Yes. To ensure that your SIM365 gets the best coverage, you must turn on data roaming on your cellphone's settings. This will not incur any additional charges, as long as you have already set up the SIM365.

With your SIM365 you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.

Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.

Once you make the payment, we will send your SIM365 to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.

The days start counting when you activate data roaming on your cellphone. Therefore, the number of days in the plan will start counting down when you activate the SIM365, not when you install it.

At SIM365 we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:

  • You bought the SIM365 without checking the compatibility with your cellphone.
  • You canceled your trip or you no longer need the SIM365.
  • Our SIM365s generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.

Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.

For more details, terms and conditions, we invite you to read our Refund Policy.