SIM365 (embedded SIM) is a digital SIM that allows you to activate a cellular plan from a carrier without using a physical SIM card. It is embedded in the device and can be programmed remotely.
Can I use SIM365 while traveling internationally?
Yes, SIM365 can be used internationally.
Is there any difference in functionality between an SIM365 and a physical SIM?
Functionally, there is no difference between an SIM365 and a physical SIM. Both provide access to the same cellular services.
Are there any security concerns with SIM365?
SIM365 technology is generally secure. However, like any digital service, it's important to safeguard your activation codes and be cautious of phishing scams.
You can check your device's compatibility on the manufacturer's website, or in the device's settings under Network or Cellular options.
Can I have multiple SIM365s on one device?
Yes, many devices allow you to store multiple eSIMS profiles, but usually, only one can be active at a time. Switching between profiles can be done in the device settings.
Install & activate4
How do I activate SIM365?
iPhone: Go to Settings > Cellular > Add Cellular Plan, then scan the QR code or enter the activation code.
Android: Go to Settings > Network & Internet > Mobile Network > Add carrier, then scan the QR code or enter the activation code.
Wearables: Use the companion app on your smartphone to add a mobile plan.
Can I transfer my SIM365 to another device?
Yes, but the process varies by carrier. You typically need to deactivate the SIM365 on the old device and activate it on the new one using a QR code or activation code.
What do I do if I delete or lose my SIM365's QR code?
If you cannot find the code, please contact our 24/7 customer support team at SUPPORT@SIM365.com. We will resend you the code through email.
Do I have to activate data roaming on my device?
Yes. To ensure that your SIM365 gets the best coverage, you must turn on data roaming on your cellphone's settings. This will not incur any additional charges, as long as you have already set up the SIM365.
Using your eSIM7
Can I use both a physical SIM and an SIM365 at the same time?
Yes, many devices support dual SIM functionality, allowing you to use both a physical SIM and an SIM365 simultaneously.
How do I switch between different SIM365 profiles on my device?
You can switch between different SIM365 profiles in your device's settings under Cellular or Network options. Simply select the SIM365 profile you want to activate.
What happens to my SIM365 if I reset my device?
Resetting your device might erase the SIM365 profile. You may need to reconfigure it using the QR code or activation code provided by your carrier.
What should I do if my SIM365 is not working?
If your SIM365 is not working, try the following steps:
1. Ensure your device is compatible with SIM365.
2. Update your device to the latest software version.
3. Restart your device.
4. Contact us for further assistance.
How does SIM365 affect battery life?
Using an SIM365 should not significantly affect battery life differently than using a physical SIM. The impact on battery life is more dependent on network usage and device settings.
Can I use SIM365 for business and personal lines on the same device?
Yes, you can use an SIM365 for one line (e.g., business) and a physical SIM for another (e.g., personal), allowing you to manage two lines on the same device.
Can I keep my WhatsApp number?
Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.
Plans & data4
Can I use SIM365 for data-only plans?
Yes, SIM365 plans are useful for tablets, secondary lines, or when traveling.
Can I top up my SIM365?
Yes, you can top-up your SIM365 via our website or through the App.
What is the speed that I will have with the SIM365?
With your SIM365 you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds.
When do the days of my data plan start counting?
The days start counting when you activate data roaming on your cellphone. Therefore, the number of days in the plan will start counting down when you activate the SIM365, not when you install it.
Orders & refunds2
When will I receive my SIM365?
Once you make the payment, we will send your SIM365 to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.
How can I get a refund?
At SIM365 we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:
1. You bought the SIM365 without checking the compatibility with your cellphone.
2. You canceled your trip or you no longer need the SIM365.
3. Our SIM365s generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.
Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.
For more details, terms and conditions, we invite you to read our Refund Policy.