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Request account deletion

How to ask SIM365 (inmobiles) to delete your SIM365 account and the data that goes with it.

What we delete

  • Your profile: name, email, phone, date of birth, gender and photo.
  • Your eSIMs, your orders and their payment records.
  • Your wallet balance and history, and your reward points.
  • Your referral links.
  • Your notifications, sign-in sessions and app-lock activity.

What we keep, and why

  • Device records (model, system version, device identifier), no longer linked to you — to prevent fraud.
  • Your messages to our support team, no longer linked to your account — as a record of the service we gave.
  • A note that the account was deleted, with its ID and the date — for compliance.
  • Your sign-in at our authentication provider (Google Firebase), because the earlier SIM365 app uses the same sign-in. Ask for it in your request and we remove it too.